Refund and Returns Policy

Damaged or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please notify us within 48 hours of delivery by emailing :-maisondamourscents@gmail.com along with:
• Your order number
• A clear photo of the item and shipping box
• An unboxing video (required for processing damage or tampering claims)

Upon verification, we will offer a replacement or refund at no additional cost to you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packagin

Eligibility for Return (If Applicable)

Returns may only be accepted under the following conditions:
• The product is unused, sealed, and in its original packaging
• You contact us within 24 hours of delivery
• The product was received damaged, defective, or incorrect

If approved, we will arrange pickup through our logistics partner.

Non-Returnable Items

Please note, we do not accept returns in the following cases:
• Opened or used perfume bottles
• Orders without an unboxing video
• Returns requested after 24 hours of delivery
• Items purchased on sale, gift sets, or limited editions

Returns & Exchanges

At Maison d’Amour, we take great pride in the quality and craftsmanship of our perfumes. Due to the delicate and personal nature of fine fragrances, we do not accept returns or exchanges on opened or used products.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7–10 working days to your original payment method or bank account (for COD orders).

Refund Deductions

In case of approved returns, a logistics and handling fee of may be deducted unless the return was due to our error (wrong or damaged item).

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